As IT Professionals we inevitably will see situations where everything goes wrong. At times we are somewhat lucky and this just means diminished functionality or a slow system. Other times our organization is temporarily out of business. Regardless of the scope of the issue, how we react can have a direct impact on how quickly things are returned to normal. This session will cover how to communicate issues, including what to say, who to say it to and when to say it. Part of managing communication is to get everyone into a room, forcing them to talk, so time will be spent on designing an effective war room. The session will also cover how by setting out to prove that an issue is ours we are able to more quickly get at a root cause.

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